The Reviews Are in!
Word is getting around about our expert service and personalized care.
Chris got here early and called to let us know he was on the way. He is professional, respectful and very knowledgeable. He fixed the problem and gave us tips on other things like our vent registers and what type to buy and how to position them to maximize our airflow. We really appreciate his attention to every detail. Timo’s is a great company and Chris represents them very well. We will only use Timo’s and feel like Chris is our guy! What a great company! Employees were super knowledgeable and so pleasant to talk to. Felipe was especially amazing! Very courteous, kind, respectful and knowledgeable! After my initial service call, I decided right then and there to become a member to receive their twice a year maintenance service. If you are not happy with your current HVAC service, call Timo’s AC and you will be VERY happy! Romeo, the technician is really friendly and was able to explain and show me what needed replacement, what needed repair and why. I completely trusted his work and he was honest about expectations. My attic access is in my master closet. The light fixture was loose and I’ve not been able to get it reattached. While he was up there he fixed it.I didn’t see him do it, he didn’t even tell me he did, so I wasn’t able to thank him. That night when I went to bring my trash bins in from the street, he had brought them up to the garage. But what I liked best is he likes his job. It just shows and that is so rare to see anymore in customer facing jobs. I’d already heard good things about Timo’s and this validated it. I will be getting a new system from them, waaay overdue. I will also take advantage of their maintenance plan so I don’t have to remember to have this done. I’ll try to remember to update after I get a new unit selected and installed but as of now, HIGHLY recommend. Andrew was prompt, courteous, professional and efficient. Very nice young man and a pleasure to work with. Highly recommend Timo’s based on my experience with Andrew. By the way, this service call was on Sunday-Memorial weekend. The office personnel were pleasant and helpful. It was easy to make an appointment and I received same day service. The technician, Andrew, was very kind and professional. He fixed the problem quickly, then took the time to help me set up a new thermostat. I chose Timo’s from reading lots of great reviews and the firm certainly did not disappoint! Technician Earl was courteous, knowledgeable and helpful. Found the a/c problem and provided clear estimate of the repair needed. Reasonable prices. Timos is the best! They just left after emergency repair. 4 kids don’t know how we would have made it through the night without you. Thank you! So grateful. Just hit 75 my goodness never really thought about how being hot and uncomfortable really effected our mood. Everyone is happy and playing nice. So grateful. 🙏🏻 This is my second experience with Timo’s. Their team is so good—quick and responsive, and gets the job done courteously and professionally. Oscar, the technician who came today, was so through in diagnosing the problem and giving me options and pricing. He repaired our AC problem, and gave me a thorough explanation of what was done and how to use the new equipment he installed. Truly outstanding service. They were quick to respond to my request. They even looked in to see if there were any cancellations to fit me in. I liked that I was given information on my AC unit and future recommendations. The gentleman (Damian)was gloved up and masked up before presenting himself to do the maintenance that I needed on my unit. That was comforting because of this current COVID situation. And paying by card was super efficient! Everyone from Timo’s was highly professional and knowledgeable from Ken the sales rep to Dawn in the office to Mark and Bobby the install team. Gabriel the install supervisor actually came out and helped finish up the job. Ken stopped by several times during the day to make sure all was well and to answer any questions. I give the highest recommendation to Timo’s and their team. Great customer service, honest business. I purchased a new a/c system from them, they provided competitive pricing but it’s their honest staff that sold me. After having my previous a/c company quote me $2k to fix leak, Timo’s came & fixed it for free. It wasn’t a $2k issue after all. You will be completely satisfied with office staff & service techs. Fast, within minutes, reply to my online request for an estimate. Scheduled for the next business day. I received a text confirmation and a reminder. Another the morning of and a call when Ken was half an hour away. He arrived on time in a colorful Timo’s vehicle. Ken reviewed and documented my request. He quoted the price and how the work would be performed. He also did further research on my equipment when I asked for other options. The work is scheduled to be performed two days from now. Hopefully I’ll be able to add to my report when completed Did research before we decided on this company. It was a great choice. From first contact to the final work was complete they were excellent. They were right on time and did a great job. Andrew was great. Timo’s came out to service our two heaters. He was quiet, efficient, and thorough. He explained exactly what he was going to do before he did it and then apprised me of the results when he was completed. Would highly recommend Andrew at Timo’s Had a bit of an issue with my thermostat and Timo’s was able to fit me in on short notice. Both the dispatch operator and the technician were helpful and courteous. The technician was professional and explained the system and the repair. Top notch. Thank you Very knowledgeable technicians.Careful, prompt and so clean!!Had to do a messy job at our home and they protected all my furniture and belongings and also vacuumed after 😊Very polite and fast too- hardly noticed they were there.Highly recommend. 5+ Service- responsive, reasonable, professional and I can’t imagine using anyone else! I had regular service plus installation of an electronic thermostat today and I was very pleased with both aspects of the work. I have heard great things about this company. Read a few reviews, and decided to call them. They not just met my high expectations but they also exceeded them. From the scheduling process, to getting a text with a picture of technician prior to arrival, and his bio, to the quality of service, wow wow wow! I will not use any other company from now on. Timo’s will be my go to We returned to the desert to find no A/C and the temperature in the 90’s. Timo’s A/C responded right away and was at our home in an hour. We had an exceptional experience working with everyone and our new heat pump was being installed within 30 hours. Their customer service is what all service providers should strive for. We found Timo’s by checking review sites after our ac decided to go out 2 months after we closed on our second home here in Palm Springs and 2 days before 8 family members arrived for our first 4th of July and housewarming here in the desert. We were thrilled as you can imagine when they were able to come out almost immediately (in the one teens as you might expect) and get us up and running in a matter of hours. We’ve been loyal customers ever sense and they’ve been stellar service providers for going on 9 years now. We use their annual service plan with their friendly and very necessary reminders for us. This way we never forget to keep our system clean and running smoothly for all seasons. Our technicians have been super courteous, professional, knowledgeable, timely, communicative and efficient. Highly recommend! Timo’s tech named Andrew was great. Honest, not a crook didn’t try to over sell or say we needed things we didn’t need. Our former service was not honest and no “Comfort”. Timo’s is honest!! Hard to find in the desert. Great work, super honest!! I’m so glad we found them. I liked the service man Andrew. He explained what he was during. Very nice, and treated me like he was a friend. Happy with service and price. Our neighbors recommended Timo’s when our air conditioner wasn’t quite reaching the number we set the thermostat at. I was surprised when I called and they had an appointment for the very next day! Jason was the tech. He was very nice, quiet and efficient. Diagnosed the issue, gave me some options, and took care of things. My toddler didn’t even wake up from his nap during the visit. I signed up for their twice a year maintenance option. Called in the late afternoon because our AC was only blowing hot air. The person answering the phone was very courteous and professional, she put me on hold to check how soon a tech would be available. After a very brief hold, she came back on to tell me a tech would be available within the hour. Ten minutes later I got a call from the tech saying he was on his way. Jason was at out door 10 minutes later and promptly diagnosed our issue and repaired it. Amazing service and great people!Thanks! The installers were knowledgeable and did not dilly-dally when it came to getting the job done. So far everything seems good, I’m getting cool air (so nice). The only negative comment I have is that both the inside wall mount blower and the outside condensing unit were not placed straight. The inside blower looked at an angle, I had the tech correct it (as best as he could). Also, the outdoor condensing unit was installed 1-1/4″ off from front to back. The tech removed the screws holding the unit in place, straightened it to an even distance from the house and replaced the screws. Thank you for getting this job done. You have professional, courteous techs. I contacted Timo’s on a Thursday about installation of a mini-split in my garage. A representative came to my house the same afternoon to discuss the system and give me a quotation. I accepted later that day via email, and installation was completed the next Monday! The installers were very friendly, knowledgeable, and cleaned up afterward. I like that Timo’s sends me texts and emails saying when they are coming and that they are on the way, etc. I strongly recommend Timo’s! Timo’s sales (Chris) and installation crew is the best I have ever seen and I have used other companies before. They are dependable and very friendly starting with the office and Installer.Their workmanship is a true 5 stars Company.You can’t go wrong using Timo’s if you need the job done. Great service. My A/C was out all night, so the next morning, they came out right away. The A/C was serviced fast and my tech was very knowledgeable and kind enough to explain what was needed. Highly recommended!!!! Great prompt service with a smile! 😁 We’re very impressed not only with their five-star Yelp rating, which was one of the decision-making points in choosing Timo’s, but also with the fast, efficient, and very friendly service that we received. Tracy, the office manager, was on-point in handling our urgent need to resolve our AC outage, and Oscar the technician showed up promptly and quickly fixed AC unit. I would certainly use Timo’s again and HIGHLY recommend them to anyone looking for the best AC service in the desert. Thanks!👏 Great customer service and fair prices. Excellent communication from first inquiry to job completion. On time, friendly, and honest service techs. I highly recommend Timo’s. Consummate professionals. Knowledgeable, fast and reasonably priced for top tier equipment. Made suggestions to improve the system that made a huge difference. No other company that gave me bids even came close to mentioning anything like this. Highly recommended! Outstanding service! Prompt courteous and friendly staff. Everyone who I came in contact with was very helpful knowledgeable and competent. A very pleasant group of people to deal with. I highly recommend them! First, let me say that this was my first time working with Timo’s so there is no other history with them. The sales rep and engineer who came out to the house was very thorough, informative, and helpful in assessing my needs. Once I had decided to go with them and signed the contract we were able to schedule the work very quickly. The guys who came to do the installation were friendly, courteous, and spent the day getting the job done without wasting any time. I spoke with five different well known companies getting my proposals and feel very confident that I made the right choice. Marcus, Tom and Jack were supreme. So professional and so efficient. Installed in less time than they quoted. Great unit. Our house is spotless. What more could we say? I got a next-day appointment (not an emergency). The technicians came on time and fixed the problem quickly for a fair price. I appreciate the company’s technology for communication with the customer. No vague windows of time. They even sent me a picture and bio of the tech before he came to the house. The staff at Timo’s are very professional and efficient. We called on a Saturday and said the issue could wait until Monday, but within a few minutes a technician called back and said he would be right over. He diagnosed the problem and provided a suggested repair, asking if we wanted to proceed and did an excellent job making the repair in a timely and cost-effective manner. Will definitely use Timo’s again. Got a text yesterday to schedule my maintenance, perfect timing too, they were able to get me in on one of the days off, the technician called before arriving and was on time. Even put the shoe covers on before entering my house. Took care of the maintenance no problems of course since it’s only 6 months old. Changed the filters and he was off. So far I couldn’t be happier with this company. Great customer service. Chris the representative that came to our home was very knowledgeable. Technicians were efficient and worked diligently to finish the job on time. We had four different quotes and decided on Timo not because they were the cheapest but because they provided the service and follow-thorough we wanted for our investment.